Shipping Policy

All orders are shipped within 48 hours Monday - Friday.  Orders placed on a weekend or holidays will be shipped on next business day.  We try our very best to ship all orders same day for orders that is placed before 2pm, or no later than next business day, and approximate time of delivery is listed at the checkout of the shopping cart.  If time is of essence, please select express shipping option.  We do not have a store front and there will be no pickup or personal delivery, no matter how rush you need the order.  Again, we try our very best to ship order ASAP and drop by for pickup is not an option.

Please note that all our shipments originate from the USA. When ordering for delivery to other countries, there is a possibility that your order may be subject to import duties and taxes. These charges are beyond our control and must be borne by the recipient. We advise customers to familiarize themselves with their local customs policies and charges before placing an order. is not responsible for any customs and import duties and taxes incurred by your order. We appreciate your understanding.


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders with regular shipping option which is Air Mail Small Package will not have tracking numbers.  If you need a tracking, please select Track Pack or Express option.

Shipping Rates 
The rate charged for the shipping of your order is flat rate based the products ordered, it will be listed when you click "add to cart" button.  Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  At times, we offer world-wide "FREE SHIPPING".

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Disclaimer is not liable for verifying the importation requirements and regulations of the buyer and the buyer's home country. All items are dispatched through USPS, DHL, FedEx, or UPS, and the buyer assumes full risk under the terms agreed with Furthermore, is exempt from any legal proceedings that may arise against the buyer or the postal service agreement-customer for failing to comply with the regulations and import laws of the destination country.

If an order is held by international customs, it is the responsibility of the purchaser to actively provide the necessary information to clear customs. assumes no liability for the failure of customers to take action to resolve customs issues.

Should the purchaser provide inaccurate shipping details, there is a risk of the order being wrongly delivered or returned to the courier. is not liable for any losses stemming from such mis-delivery, nor for losses resulting from shipments being non-returnable due to the courier's discreet shipping policies.

In the event wrong products are received, the correct products will be reshipped free of charge, provided the wrong products are returned unopened and in re-saleable condition.

If the ampoules or vials arrived broken, we ask you to take picture immediately and send us a copy of the picture, we will replace the broken ampoules or vials.

All Institute-BCN products are pharmaceutical formulas, free of preservatives, additives, and perfume.  Administering superficial subcutaneous micro injections or by traditional mesotherapy method depends on the legislation of each country and has to be performed by medically trained staff. It is buyer's responsibility to obtain such information from it's country legislation.  Refunds will not be granted if misused by non-professionals.

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